Refund Policy

A paid plan is a subscription that raises your monthly transcription allowance and the maximum length and size of a single file. Prices are shown on the Pricing page in Ukrainian hryvnia (UAH) and are charged by our payment provider, MonoPay. If your card is held in another currency, your bank sets the exchange rate and may add its own fee.

Your plan is activated once MonoPay confirms the payment, normally moments after checkout. Your current plan and remaining minutes are shown on your account page. If a payment was confirmed but your plan did not change, contact us at i@totxt.ai.

Paid plans run in monthly periods. At checkout your card is saved by MonoPay as a token so that the subscription can renew; we never see the full card number. The next renewal date is shown on your account page.

Minute allowances reset at the start of each calendar month, which is not the same date as your renewal, and unused minutes do not carry over.

If a renewal payment fails we retry it a few times over the following days, and your plan stays active meanwhile. If none of the attempts succeeds the subscription ends and the account returns to Free. You can start a new subscription from the Pricing page at any time.

One subscription at a time: while a paid plan is active you cannot switch to another. Cancel the current one first — it keeps running to the end of the period you paid for — and choose the new plan once that period ends.

Cancelling stops the next renewal. Your plan and everything included in it stay until the end of the period you have already paid for, and the account returns to Free after that. Cancelling does not by itself produce a refund.

You can cancel yourself on your account page, or email i@totxt.ai from the address on your account.

You can ask for a refund within 14 days of a payment if the service has not been substantially used in that time. Email i@totxt.ai from your account address with the date and amount of the payment and what went wrong.

We review each request individually. An approved refund is returned through MonoPay to the card that was charged; how soon it appears on your statement is up to your bank.

A refund is not normally available where the allowance for the period has largely been used, where the request comes more than 14 days after the payment, or where the account was suspended for breaking our Terms of Service.

Minutes are deducted when a file is accepted for processing. If a job then fails, those minutes are not returned automatically — tell us and we will review it. Where the failure was on our side, contact us and we will put it right.

If you were charged twice for the same period, or charged an amount you did not expect, email i@totxt.ai with the dates and amounts. Confirmed duplicate or mistaken charges are refunded in full.

A failed payment does not create a subscription and does not change your plan, and nothing is owed. You can try again from the Pricing page. If money left your account but no plan was activated, contact us with the payment details.

Nothing in this policy limits the rights you have under the consumer-protection law that applies to you. Where that law gives you a stronger right to a refund, that right applies.