Privacy Policy

Last updated: 12 September 2026

This policy explains what Totxt.ai collects when you use the service, why we collect it, and who else processes it. If anything here is unclear, email us at i@totxt.ai.

1. Information we collect

We collect what the service needs to work:

  • Account details: your email address, an encrypted form of your password, email verification codes, your plan, and your language preferences.
  • The files you upload, and the text we generate from them — transcripts, translations, transliterations and summaries.
  • Usage data: the length, size and type of your files, the minutes counted against your monthly allowance, and the status of each job.
  • Product events, such as an upload starting or finishing, a sign-in, or checkout being opened. These records can include the file name and the email address used.
  • Payment records: the plan, the amount, an invoice identifier, the payment status, the masked card number (last digits only) and a payment token used for renewals.
  • Technical data: your IP address, used for anti-abuse limits and recorded in server logs, together with request details such as the address requested.

2. Files and content you upload

Your files are stored on our servers so we can process them and show you the results in your history. To produce a result we send the file, or text taken from it, to the processing providers listed below.

We do not use your files or the text generated from them to train our own models, and we do not sell them.

A file uploaded without an account is not tied to any account: its result opens only through the private link created for it, which carries a random key. Anyone you give that link to can open the result, so share it carefully. Sign in before uploading if you want a file kept under your account.

3. How we use information

We use what we collect to:

  • process your uploads and deliver the results;
  • run your account and apply plan limits and monthly minute allowances;
  • take payments and manage subscriptions;
  • send you service email — verification codes, and notices when a job finishes or fails;
  • answer your support requests;
  • keep the service secure, prevent abuse and diagnose faults.

4. Service providers

A small number of providers help us run Totxt. Each receives only what it needs for its part of the service, processes it under its own terms, and may keep it briefly for security and abuse prevention:

  • AI processing providers — third-party services that process uploaded audio, video, images and text to provide transcription, text extraction, translation and summaries.
  • MonoPay (monobank) — payment processing.
  • Our email provider — delivering verification codes and job notifications.
  • Our hosting provider — the servers and storage the service runs on.

5. Payments

Payments are handled by MonoPay. We never receive your full card number. We store the invoice identifier, the amount, the payment status, the masked card number and a payment token that allows a renewal to be charged to the card you saved. We also log the payment notifications MonoPay sends us.

6. Analytics

If you accept analytics cookies, we use Google Analytics 4 to see how the site is used: which pages are visited, roughly from where, and on what kind of device. Nothing is loaded from Google and no analytics cookie is set unless you accept.

You can change your mind at any time using “Cookie settings” at the bottom of the page.

Separately, we record the product events described above on our own servers to operate and debug the service. Those stay with us, are not shared with an advertising network, and do not use cookies.

7. Cookies and local storage

We use as little browser storage as we can:

  • a “locale” cookie remembering the language you chose;
  • local storage holding your sign-in token, your email address, a count of free conversions, your recent uploads (including file names) and your analytics choice;
  • Google Analytics cookies, only after you accept them.

8. Data retention

We keep your account and its results while your account exists, so your history stays available to you.

The service is configured to delete the original uploaded file some time after a job finishes, and to delete whole jobs, including the generated text, some time after that. We do not state fixed periods here, because they are configurable and may change.

You can delete individual jobs from your account page at any time, which removes the job and the stored file. To delete your whole account, email i@totxt.ai.

Payment and billing records are kept for as long as we need them for accounting and to handle disputes. Backups are kept for a limited period, so deleted data can remain in a backup for a while after it disappears from the service.

9. Security

Traffic to Totxt is encrypted with HTTPS, and reaching the data in an account requires that account's sign-in token. No online service can be completely secure, so please treat result links as sensitive and think before uploading material you cannot risk exposing.

10. International processing

Our providers operate in several countries, including the United States and countries in the European Union. Using Totxt means your files and account data may be processed outside the country where you live.

11. Your choices and rights

Depending on where you live, you may have the right to see the personal data we hold about you, to correct or delete it, to receive a copy, to object to some processing, or to complain to your local data protection authority. To make a request, email i@totxt.ai from the address on your account.

A file uploaded without an account is not linked to you, so we cannot recognise it as yours — send us the result link and we will delete it.

12. Children

Totxt is not intended for children. If you are below the age at which you can agree to data processing where you live, please do not use Totxt without a parent or guardian. If you believe a child has given us personal data, contact us and we will delete it.

13. Changes to this policy

If we change this policy we will update the date at the top of this page, and we will make a reasonable effort to tell you about significant changes.

14. Contact

Questions about privacy, or a request about your data: i@totxt.ai.